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Managing a crisis


Today we attended Emergency! Communicating in a crisis, hosted by Aberfield PR as part of Leeds Business Week.

The session was a two hour hands-on crisis training exercise; learning by doing, handled with expertise by the team at Aberfield. They offered guidance, information, input and teaching as we went.

We established the how and why of crisis management, putting a crisis plan in place and how to actually go about addressing and implementing it.

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This interactive meeting saw us all presented with the same details of a fictional company and an outline as to the issue at hand, before each of us was presented with a job title. Let’s just say, my MD and Jeremy Paxman interview aspirations are well behind me!

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All in all, the key points for dealing with a crisis are:

  • The initial response is critical
  • Establish clear teams and roles
  • Prioritise tasks
  • Accuracy over speed
  • Don’t forget internal audiences
  • Plan ahead: know your next steps

My key take out? (Without wanting to sound ridiculously cliché…) Fail to prepare, prepare to fail!

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Author

Lynne Kelly

Lynne is our marketing manager and has worked in communications for more than 10 years. A proud Dub, (*Dublin, Ireland*), she has lived in the UK for over 6 years with most of this time spent living in sunny Brighton. New to Leeds, she is learning the Yorkshire way, although it is not diluting her accent at all. She talks about all things Network Marketing and The Book Recruitment, a lot, and via many channels!

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